Introduction

This Privacy Policy describes how Raghunathbattla Enterprises Pvt Ltd (Brand: Switch Abroad) and its affiliates (collectively “Raghunathbattla Enterprises Pvt Ltd,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website switchabroad.com (hereinafter referred to as “Platform”).

You may browse certain sections of the Platform without registering with us. Please note that Switch Abroad does not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting the Platform, providing information, or availing of any product/service, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and the applicable service/product terms, and you agree to be governed by the laws of India, including but not limited to laws concerning data protection and privacy. If you do not agree, please do not use or access our Platform.

1. Collection of Personal Data

We collect your personal data when you interact with our Platform or use our services. Personal data we may collect includes, but is not limited to:

• Basic personal information, such as name, date of birth, address, telephone/mobile number, and email ID.
• Information for identification and verification, including passport details, educational records, and prior visa rejections.
• Sensitive information, which we collect only with your consent, such as bank account details, debit/credit card information, and any other payment instrument details required for processing services. We also collect Police Clearance Certificates (PCC), financial statements, and other documents critical to the process.

You may choose not to provide certain information by opting out of specific services or features on the Platform. Additionally, we may track your behavior and preferences on the Platform, which will be compiled and analyzed on an aggregated basis.

For transactions involving third-party business partners, the third party’s privacy policies will govern their data collection practices. We request you to review these policies before disclosing any information to third parties.

Important: If you receive any communication claiming to be from Raghunathbattla Enterprises Pvt Ltd requesting personal data, such as PIN numbers or banking passwords, do not disclose such information. Report such requests immediately to the appropriate law enforcement agency.

2. Use of Collected Data

We use personal data solely to provide the services requested. This includes but is not limited to:

• Handling applications, order processing, and fulfilling services.
• Enhancing the customer experience by resolving disputes, troubleshooting issues, and informing you about products, services, and updates.
• Detecting and protecting against fraud and other criminal activity.
• Conducting marketing research, analysis, and surveys.
• Enforcing our terms and conditions, and any other purposes outlined at the time of data collection.

Your access to services may be affected if permissions are not provided to us, as some data is necessary for service delivery.

3. Data Sharing and Disclosure

Your data may be shared:

• Internally within our group entities, affiliates, and other corporate entities to provide seamless access to services.
• With authorized third-party providers, including but not limited to logistics partners, government agencies, third-party service providers (such as BLS International for document attestation), and payment processors.

These disclosures are required to provide you access to services, comply with legal obligations, enforce our policies, or investigate fraud or other illegal activities. Sensitive personal data may also be disclosed to government agencies or other authorized law enforcement agencies if required by law or for safeguarding the rights and safety of our users and the general public.

4. Security Precautions

Switch Abroad adopts reasonable security practices to protect your personal data from unauthorized access, disclosure, loss, or misuse. Data is stored on secure servers with restricted access, and our security guidelines are followed whenever you access your account information. However, internet-based data transmission is not completely secure, and we cannot guarantee full security. Users acknowledge the inherent risks associated with online data transmission and are responsible for protecting their login credentials and account information.

5. Data Deletion and Retention

You may request data deletion or account deactivation through the Platform settings or by contacting us directly. Deleting your account will result in the loss of all related information. Requests may be delayed if any grievances, claims, or other service issues are pending. Once an account is deleted, access to it is permanently lost.

Personal data is retained only for the period necessary to fulfill the purpose for which it was collected, as required by applicable law. We may retain anonymized data for analytical and research purposes.

6. User Rights

You have the right to access, rectify, and update your personal data on the Platform. For assistance, please contact us using the information provided below.

7. Consent

By accessing the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data as described in this Privacy Policy. If you provide us with personal data of others, you represent that you have the necessary authority to do so. You may withdraw your consent at any time by contacting the Grievance Officer (contact information below) with “Withdrawal of consent for processing personal data” as the subject line. Note that withdrawing consent is not retrospective and does not override obligations under applicable laws.

8. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly to stay informed. Where required by law, we may notify you of significant changes to this Privacy Policy.

Grievance Officer
For any questions, concerns, or requests related to this Privacy Policy, please contact:

• Name: A. Praveena
• Designation: Grievance Officer and Legal Advisor
• Company Address: C7, Orange Business Centre, 1st Floor, Varun Inox Towers, Beach Road, Maharanipeta, Visakhapatnam, Andhra Pradesh, India
• Contact Number: Monday – Friday, 9:00 AM – 6:00 PM